Privacy Policy

Your personal information is important to us; we value your privacy and we safeguard all Personal and User Information. We aim to comply with all GDPR and Consumer Legislation.

This Privacy Policy explains how LHR Holding Limited collects and uses your personal data when you browse our website and actively provide your Personal Information or when you make a purchase online.

The policy also details how we’ll store your details safely and securely. Please read this policy carefully. Please note that we may update this policy notice from time to time, but where there are significant changes, we will update you via email.

What Information Do We Collect And What Do We Do With It?
If you sign up to an account or if you buy products or services from our website then we will collect Personal Information from you. This could include your name, email address, delivery address, telephone number and date of birth as well as your credit/debit card details and billing address. We will also keep a register of your product selection(s) and order-history and an encrypted record of your login details.

We will use this information to administer your account with us, check for fraud, complete your purchase(s), and complete delivery to your address.

In certain circumstances, we will need to pass your details to third-party organisations. For example, our assigned delivery company will be handed details of your specified delivery address, and our payment gateway provider will directly administer your billing address and any debit/credit card details that you provide. We do not hold your payment details after the transaction has occurred through the payment gateway. We will retain a record of your purchasing history.

If you buy products from this website and require home delivery then we will collect Personal Information from you such as your name, delivery address, and contact details.

We collect certain personal data:

  • When you visit our stores or website.
  • When you make a purchase on the website. (We collect some transactional data even when you use our Guest Checkout.)
  • When you create an account with us.
  • When you use the Contact Us page or send us an email.
  • When you ask us to contact you regarding using the ‘email me when back in stock’ function.
  • When you engage with us on social media, enter any competitions, or send us any direct messages.
  • When you sign up to our mailing list, newsletter, or any online competitions.
  • When you review our service or leave comments regarding our stores or services.

From Your Use of
By browsing our website, you consent to our placement of cookies on to your browser, unless you have chosen to disable cookies via your browser.

Your internet service provider gives your device a number an IP address, which enables your device to connect to the internet. We use this number to collect information about visitor traffic to our website and to serve advertisements to you based on your browsing history. Please note it is your choice of whether or not you share personal details.

An IP address does not give us personally-identifiable data such as your name or email address. However, we are able to obtain User Information about which URL you came from, your browser type, your device, the city and the country in which you are based, your progress through our site, and where you go to next on your browsing journey. We can also see which advertisements you clicked on (if any), the time you spend on our website, and any search terms you use in the ‘search’ bar. We collect this data whether or not you go on to make a purchase or set up an account with us.

We track your use of our website by putting cookies (small text files) on your device. These cookies help to keep a track of your shopping session so that you may retrieve your basket at any time. They also help us to make decisions about possible improvements in the way that we present our site to your device. We may also place third-party cookies on your device to help us to serve advertisements to you. There is more information on our use of cookies at

Personal Data You Share With Us
We ask you for certain personal data when you order from us, including when you purchase from the website or when you sign up to our mailing list.

The information we ask for you to share with us may include but is not limited to:

  • Name (including title)
  • Delivery address
  • Billing address
  • Payment card details
  • Phone number
  • Date of birth
  • Email address

Personal Data We Collect About You
The information we collect includes but is not limited to:

  • The date and time you used our services
  • The pages you visited on our website and how long you visited us for
  • The products you viewed or added to your basket
  • Your IP address
  • Your location (where you have permitted access to this)
  • The Internet browser and devices you are using
  • Cookie or pixel information (for more information please see our Cookie Policy)
  • Any information within correspondence you send to us

Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory).

How And Why Do We Collect Your Data?
We confirm that any personal information that you provide to us or any user information that we can identify you from is held in accordance with the demands of the Data Commissioner’s Office and we use said data for the following purposes:

  • To administer this website.
  • To prevent fraudulent activity and keep our site secure.
  • To process your payments.
  • To process and deliver your order(s) to you.
  • As statistical information to improve this website and service(s) to you.
  • To serve web content and advertisements to you.
  • To contact you specifically to leave a service and/or product review 7 - 14 days after your order has been placed.
  • To respond to your queries, reviews or complaints. (Please note that we keep a record of our contact with you for any future communication with us in order to provide you with the best customer service.)
  • To inform you of any updates to your order or of any abandoned purchases.
  • To send you delivery notifications.
  • To notify you, with your given consent, of any products, events, special offers or competitions that may be of interest to you via our newsletters or email alerts.
  • To notify you of a change in service or policy.
  • To improve our site so that it is presented to you in the most effective way for your device.
  • To measure the effectiveness of our advertisements and marketing.

Our Marketing
Where we have your contact details and you have subscribed to our marketing services, we may be in touch with details of our products or services including special offers, discounts and competitions. At any time, you can unsubscribe to these services by clicking the unsubscribe link found at the bottom of every marketing email.

We may use your information in order to personalise or improve your experience of our website.

All emails sent by the system contain a tracking pixel. This is used to track whether each email has been opened by the recipient, and when. This information can be viewed by those users of the system with permission to view email delivery reports. We do not display any information regarding the location of the recipient. Note that the tracking pixel is only activated if the recipient chooses to download images into their email client.

Who Do We Share Your Information With?
Some of our services require other partners to process. We may need to share your information in order for our partners to perform these activities – for example to verify that a transaction is not fraudulent, to administer your card payment, and to deliver your items to you. These companies adhere to all the same GDPR legal obligations with regard to safeguarding your information. However, we will remain responsible by contractual agreement for what they do with all information.

We are entitled to share your Personal or User Information if we are requested to do so by the police or any other regulatory body or government authority investigating any illegal activities.

Please note:

  • We only share data with trusted third parties.
  • We only share specific data that is relevant for them to perform their specific service to you.
  • These third parties may only use data for the agreed service specified in our contract of business to them.
  • Upon the end of our contractual tenure with these third parties the data is deleted.

Third parties include our payment provider, IT companies who support our website and business, operational and delivery companies, our platform provider and marketing agencies who help provide direct communications to you, Google/Facebook to show you adverts and products that may interest you during your browsing time (NB. this is based upon your consent for marketing or by accepting the cookies on our website). You may opt out of Google advertising cookies by following this link (We are not responsible for the content in external sites).

We only share data with third parties for their own use when:

  • We are obliged to disclose your personal data to police, government or any other regulatory body upon request.
  • You consent to their direct marketing through your specific consent.
  • It is required for fraud management on any of our business systems or premises.

We currently use the following third-party companies who will process your data as part of their service to us:

  • Google (all services including maps, AdWords, tag manager, Analytics)
  • Yahoo
  • Bing
  • Pinterest
  • Facebook
  • YouTube
  • Twitter
  • Instagram
  • Trustpilot

Operational Overview - Who Do We Share Your Data With?
We hand over your name, contact and delivery address details to our assigned delivery companies. It may also be necessary for our assigned delivery partner to take a photo of the outside of your property to demonstrate that we were in the right location at the right time to fulfil your order. This photograph will not be published nor circulated nor used for any other purpose other than to verify that a delivery was made or attempted at your address.

Currently, we use the following couriers and hand over your personal details to them as part of their contractual agreement with us to fulfil and deliver your order:

  • Hermes
  • DX Delivery

Where Is Your Data Processed?
We do not process your data outside of the European Economic Area.

How Long Do We Store Your Data?
We’ll only keep your data for as long as it necessary to fulfil our services and no longer than is necessary for the purpose for which the personal data was processed. At the end of that period, the data will be permanently deleted so it cannot be used for any business-related activity or purpose.

Site Security
Our website is SSL (Secure Sockets Layer) Certified. SSL is a transparent protocol. You can tell if a site is using SSL when a padlock is displayed or the address bar shows the URL as “HTTPS” instead of “HTTP.” SSL encrypts the data sent between your web browser and the terminating server.

Our website is PCI DSS compliant. All payment details are encrypted and handed over directly to our payment gateway provider and are not held anywhere. PCI DSS compliance ensures there are no vulnerabilities within the browser and on the physical server itself.

What Choices Do You Have?
You have the right to ask us not to process your information for marketing purposes.

If you do not want us to contact you for marketing purposes, you can unsubscribe to these services, by clicking the unsubscribe link in any Lewis’s email.

If you don’t want cookies to track you then the Information Commissioners website has some helpful suggestions

Please note that links from this site to external websites will be compliant with the respective privacy policies of the target website or organisation, and that we do not accept any responsibility or liability for these websites and their policies. Please check these policies before you submit any personal data to these websites.

You can choose how we communicate with you, but there are certain communications which are necessary for the operation of this website or which we are required to send by law, and you cannot opt out of these.

You have the right to:

  • Access all personal data we have on you, free of charge in most cases.
  • Correct all personal data where it is incorrect or out of date.
  • Request full deletion of the personal data we hold about you.
  • Withdraw consent for the use of your personal data and request that we stop using your personal data where ‘legitimate interest’ is not valid.

Access to Information
If you want to see what information we hold about you, if you want to withdraw consent or correct any inaccuracies in that information, please contact us using the details below.

How To Contact Us
If you have any questions or comments about how your information is used, please email us at or write to the Data Protection Officer, LHR Holding Limited, Building 2000, Vortex Court, Enterprise Way, Liverpool, L3 1FB

Contacting the Regulator
If you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact the ICO by calling 0303 123 1113 or by visiting (Link opens in a new window; please note that we can't be responsible for the content of external websites.)